Volunteering at Centennial

Clinical Decision Unit

Position Summary

• Support and assist clinical staff with non-clinical tasks related to department.
• Enhance hospitality with courteous communication with patients, family members, and visitors.

Roles/Functions

• Greet and escort patients, family members and visitors as necessary
• Assist with answering phones
• Perform clerical duties upon request, i.e., copying, filing
• Restock supplies in patient rooms as needed
• Check expiration dates on supplies in supply room

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow direction
• Provide excellent customer service skills

Concierge

Position Summary

• Enhance the visitor experience by creating a welcoming atmosphere through exceptional customer service.

Roles/Functions

• Greet and welcome all incoming guests
• Direct and escort patients, visitors and vendors to departments
• Provide patient room numbers as requested
• Answer in-coming phone calls
• Straighten and maintain waiting areas, i.e., throw away items left, wipe up spills, straighten magazines and books.
• Restock Coffee Bar in ICU/Surgical Waiting Area
• Provide guest resources as needed/requested

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills
• Must complete wheelchair training course for patient transport

Day Surgery

Position Summary

• Support clinical staff by performing non-clinical tasks related to department
• Enhance hospitality withcourteous communication with patients, family members and visitors.

Roles/Functions

• Greet and escort patient and families to and from pre-op area
• Answer phones, open controlled access door to unit
• Wipe rooms w/disinfectant after patient taken to surgery/discharge (stretcher, tray table, chair)
• Restock patient room with standard supplies
• Assemble patient packets, bed packs or other supplies
• Wipe wheelchairs with disinfectant wipes after discharge
• Check expiration dates on supplies or perform other clerical duties upon request

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills
• Must be able to stand, 50% of shift on your feet
• Must be able to complete wheelchair training course for patient transport

Emergency Department

Position Summary

• Support clinical staff by performing non-clinical tasks related to department.
• Enhance hospitality with courteous communication with patients, family members and visitors.

Roles/Functions

• Disinfectant room after discharge (bed, tray table, chair, IV Pole, all cables)
• Notify Charge Nurse or Unit Secretary once room is clean and ready
• Provide clean linens for bed
• Restock cabinets with standard supplies
• Check expiration dates on supplies
• Provide comfort items, i.e., warm blankets, water, food, etc.
• Escort patient to waiting area upon discharge
• Return wheelchair to ED registration area for cleaning

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills
• Must complete wheelchair training course for patient transport

Intensive Care Unit (ICU)

Position Summary

• Support clinical staff by performing non-clinical tasks related to department.
• Enhance hospitality with courteous communication with patients, family members and visitors.

VOLUNTEERS ARE NOT TO ENTER COVID ROOMS

Roles/Functions

• Answer Call Lights
• Answer Phones
• Pass out meal trays. Assist with ordering meals. NON COVID ROOMS ONLY
• Stock carts and gloves
• Check expiration dates on supplies
• Check sharps containers
• Refill blanket warmer and wipes warmer
• Check cabinets/drawers of empty rooms for extra equipment or cables
• Visitor Log
  1. COVID-19, PUI, & Recovered patients; 11AM - 3PM (1visitor/day for 1 hour)
  2. Negative Patients; 6AM - 9AM (1 visitor at a time)

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills

Med-Surg

Position Summary

• Support clinical staff by performing non-clinical tasks related to department.
• Enhance hospitality with courteous communication with patients, family members and visitors.

Roles/Functions

• Greet and escort patients, family members and visitors as necessary
• Assist with answering incoming calls and patient call lights
• Perform clerical duties upon request
• Assist at discharge as needed
• Restock supplies in patient rooms as needed. Check expiration dates on supplies in supply room

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow direction
• Provide excellent customer service skills
• Must complete wheelchair training for patient transport

New Family Unit

Position Summary

• Support clinical staff by preforming non-clinical tasks related to department.
• Enhance hospitality with courteous communication with patients, family members, and visitors.

Roles/Functions

• Greet and escort patients, family members and visitors as necessary
• Answer incoming calls and patient calls lights
• Perform clerical duties upon request
• Assist families at discharge as needed
• Assemble patient bags in supply room

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow direction
• Provide excellent customer service skills
• Must complete wheelchair training for patient transport

NICU

Position Summary

• Support clinical staff by performing non-clinical tasks related to department.
• Enhance hospitality with courteous communication with family members and visitors.

Roles/Functions

• Answer Phones & Door Bell
• Re-Stock Bedside Carts
• Clean Beds
• Check Expiration Dates on Supplies (in carts)
• Refill Wipes Warmer, and Thermo Probes
• Sort & Count Laundry
• Make Foot Print Sign w/Name
• Assist with Printing and Copying
• Hold & Soothe Babies

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills

OR Desk

Position Summary

• Support clinical staff by performing non-clinical tasks related to department.
• Enhance hospitality with courteous communication with physicians, vendors and visitors.

Roles/Functions

• Greet incoming visitors
• Check to insure visitors are badged
• Assist with phones
• Assist with clerical duties upon request
• Assist Vendors/Reps with finding forms or medical staff
• Facilitate communication between OR's and Medical Staff
• Report to OR Leadership on pressing issues if needed

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate empathy and good listening skills
• Must be able to sit for 60% - 80% of shift

Pastoral Care

Position Summary

• Provide encouragement to patients as well as, prayer, and communion.
• Enhance hospitality with courteous communication with patients, family members and visitors.

Roles/Functions

• Visit patients and offer prayer and/or communion
• Visit Access Services Department for patient listing
• Check off visits make on list, turn in at end of visits in Volunteer Office - Purple Folder
• Check at nurses station to see which patients might like a visit
• Provide feedback to nursing staff after visit

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Demonstrate empathy and good listening skills
• Provide excellent customer service skills
• Must be able to stand and walk, 80% of shift on your feet

Supply Chain

Position Summary

• Assist SCS staff with supply maintenance and management.

Roles/Functions

• Check expired/expiring dates on supplies
• Cleaning and organizing bins/materials in supply locations
• Check for damaged/worn-out labels / Replace once SCS Team provides replacement
• Assist SCS Team Member with transportation, placing and organization of supplies, and discarding of shipping materials
• Deliver shipping container(s) to dock pick up location
• Other duties and/or projects to be determined by SCS Supervisor and/or Director

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Attention to detail and ability to follow directions
• Demonstrate good listening skills
• Communicate and relay information back to SCS Supervisor

Supportive Palliative Care (SPC)

SPC supports patients and families facing serious illness and helps palliate (relieve) the physical, emotional, social and/or spiritual burdens that often accompany serious illness.

Position Summary

• Provide emotional and social support to patients. Enhance hospitality with interaction and companionship.

Roles/Functions

• Communication with Medical Director of Supportive and Palliative Care
• Interaction with patients to include, but not limited to the following:
  
  1. Talking
  2. Listening
  3. Reading
  4. Crossword Puzzle
  5. Adult Coloring Book
  6. Journaling
• Check in at nurse's station to let them know which patient you are visiting per Dr. Glass direction.
• Provide feedback via email to Dr. Glass following visit

Competency (Knowledge, skills, abilities)

• Must be able to see, hear and communicate clearly
• Demonstrate empathy and good listening skills
• Provide excellent customer service skills
• Must be able to stand and walk, 80% of shift on your feet