Volunteering at Centennial

Hospital Administrative Assistant

The Hospital Administrative Assistant provides flexible, multi-departmental administrative support to help ensure smooth daily operations across the hospital.

Position Summary
This role assists various departments with essential administrative tasks including filing, copying, document preparation, and organization of educational and operational materials. The position supports multiple units based on operational needs, contributing to efficiency, organization, and continuity of services.

Departments Supported (may include, but are not limited to):

• Education Department
• Access Services
• Quality Assurance
• Clinical Decision Unit
• Trauma Program
• Volunteer Services

Roles & Responsibilities

• Perform general clerical duties such as filing, scanning, copying, and data entry
• Assemble, organize, and distribute educational and training materials
• Support departmental projects and administrative workflows as needed
• Maintain organization of physical and digital documentation
• Provide flexible coverage based on departmental priorities and staffing needs

Skills & Abilities

• Strong organizational and time management skills
• Attention to detail and ability to handle confidential information appropriately
• Effective communication and customer service skills
• Ability to multitask and adapt to changing priorities across departments
• Basic proficiency with office systems and standard computer applications

This role is designed to provide reliable, on-demand administrative support that strengthens multiple hospital departments and enhances overall operational efficiency.

Lobby Concierge

The Lobby Concierge plays a key role in creating a welcoming, positive, and supportive environment for patients, families, and visitors throughout Baylor Scott & White Medical Center - Centennial. This role is responsible for maintaining hospitality and guest services in high-traffic areas, including the Emergency Department lobby, Front Hospital Entrance, and designated waiting areas.

Position Summary
Enhance the visitor experience by providing exceptional customer service, fostering a welcoming atmosphere, and ensuring a clean, organized, and inviting environment across key public spaces.

Roles & Responsibilities

• Greet and warmly welcome all incoming patients, visitors, and vendors
• Direct and escort guests to appropriate departments and locations as needed
• Maintain cleanliness and organization of waiting areas (dispose of trash, wipe spills, straighten magazines/books, etc.)
• Restock hospitality items such as the coffee bar in ICU/Surgical Waiting Areas
• Provide guest resources and support to promote a positive experience
• Promote a calm, respectful, and positive environment throughout all assigned areas

Skills & Abilities

• Strong communication skills with ability to see, hear, and clearly interact with guests
• Excellent customer service, empathy, and active listening skills
• Attention to detail and ability to follow directions consistently
• Ability to maintain professionalism in a fast-paced environment
• Must complete wheelchair training course for patient transport

This role is centered on hospitality, respect, and service-helping ensure every guest feels welcomed, supported, and cared for from the moment they enter the facility.

Emergency Department Support Volunteer

The Emergency Department Support Volunteer assists clinical staff by performing essential non-clinical tasks that help maintain a clean, organized, and supportive environment for patients, families, and visitors. This role also enhances the patient experience through compassionate hospitality and respectful communication during often stressful situations.

Position Summary
Support the Emergency Department by completing non-clinical duties that promote efficiency, cleanliness, and comfort while helping create a positive and reassuring environment for patients and families.

Roles & Responsibilities

• Disinfect patient rooms following discharge (bed, tray table, chair, IV pole, cables, and other high-touch areas)
• Notify the Charge Nurse or Unit Secretary when rooms are clean and ready for use
• Provide clean linens and assist with basic room setup
• Restock cabinets and ensure standard supplies are available
• Check expiration dates on supplies and remove outdated items
• Provide comfort items such as warm blankets, water, and approved snacks
• Escort discharged patients to the waiting area as appropriate
• Return wheelchairs to the ED registration area for cleaning and reuse
• Support a calm, respectful, and reassuring environment for patients and families

Skills & Abilities

• Ability to see, hear, and communicate clearly in a fast-paced environment
• Strong attention to detail and ability to follow instructions
• Empathy, patience, and excellent listening and customer service skills
• Ability to maintain professionalism in sensitive and high-stress situations
• Must complete wheelchair training course for patient transport

This role is focused on supporting clinical teams while ensuring patients and families receive compassionate, respectful, and comfort-focused care throughout their Emergency Department experience.

Patient Round Cart & Comfort Program

The Patient Round Cart & Comfort Program is a growing volunteer initiative that supports patient rest, comfort, and emotional well-being during hospitalization. The program helps ease the physical, emotional, social, and spiritual challenges that often accompany serious illness and hospital stays.

Position Summary
Volunteers provide compassionate presence, emotional support, and companionship to patients while enhancing comfort and hospitality during their stay.

Roles & Responsibilities

• Visit patients to provide companionship and emotional support through conversation, active listening, reading, puzzles, journaling, and other comfort activities and items
• Support rest and comfort initiatives by helping create a calming, supportive environment for patients
• Coordinate with the nurse's station before and after patient visits
• Communicate visit updates and feedback to the care team as requested

Skills & Abilities

• Strong communication, empathy, and active listening skills
• Ability to provide excellent customer service in a sensitive care environment
• Must be able to stand and walk for the majority of the shift
• Ability to see, hear, and communicate clearly

This role focuses on presence, compassion, and comfort-helping create meaningful moments of support for patients and families during their hospital stay.

Spiritual Care Volunteer

This independent volunteer role supports patients and families by providing compassionate spiritual care through presence, encouragement, and respectful support of individual beliefs and needs. Volunteers work closely with the Pastoral Care Department to help ensure patients receive meaningful spiritual and emotional support during their hospital stay.

Position Summary
Provide emotional and spiritual encouragement to patients through prayer, supportive presence, and compassionate conversation. This role also enhances hospitality through respectful and courteous communication with patients, families, and visitors.

Roles & Responsibilities

• Visit patients to offer prayer, spiritual encouragement, and supportive presence as appropriate
• Collaborate closely with the Pastoral Care Department to support patient spiritual needs
• Obtain patient visit listings from Access Services
• Coordinate with nursing staff to identify patients who may benefit from a visit
• Document completed visits on the provided tracking list and submit in the Volunteer Office at the end of shift
• Provide brief follow-up feedback to nursing staff after visits when appropriate
• Maintain respect for patient privacy, beliefs, and cultural or spiritual preferences

Skills & Abilities

• Strong communication skills with ability to see, hear, and interact clearly with patients and staff
• Demonstrated empathy, compassion, and active listening skills
• Ability to provide respectful, non-intrusive spiritual support in a healthcare setting
• Excellent customer service and interpersonal skills
• Must be able to stand and walk for the majority of the shift

This role is centered on providing meaningful moments of comfort, dignity, and spiritual support while working in partnership with the Pastoral Care team and respecting each patient's individual beliefs and care experience.

Supply Chain Support Volunteer

Popcorn Program Volunteer