Volunteering at Grapevine


It is our mission as the Volunteer Services of Baylor Scott & White Medical Center Grapevine to assist the hospital in providing high quality health care to our communities.


To achieve this we are committed to:

  • Complementing and supplementing goals and objectives of other programs and departments by providing compassionate, knowledgeable and resourceful individuals who provide quality service resulting in customer satisfaction.
  • Growing with the hospital in its efforts to address the needs of the community through creative teamwork.
  • Meeting the needs of the volunteers as well as the hospital and community by respecting individual diversity and the dignity of all persons.


Start Volunteer Onboarding Process here - volunteer application is closed until August 1st. Please come back then and apply to volunteer.

Registration/ Access Services

 

DESCRIPTION:

Greet Guest, copy information, assemble packets, and escorts patients to the departments. Maintains waiting area and coffee bar.

 

DEPARTMENT:

Access Services

 

TIMES NEEDED:

Monday - Friday

5:00 AM - 4:00 PM

Guest Relations

 

 

DESCRIPTION:

Greeting, assisting, and aiding patients, families, and visitors. Escort all patients and visitors to their desired destination. Delivery of goods to patient rooms, assembles packets.

 

DEPARTMENT:

Volunteer Services

 

TIMES NEEDED:

Monday - Sunday

9:00 AM - 8:00 PM

Surgery Waiting Lounges

 

 

DESCRIPTION:

Welcome guests, escort families to patient room, act as liaison between patient care staff and families, answer phones, transfer calls, communicate with family member, maintain coffee bar and waiting room, provide/check-out locker keys, newspaper activities, etc. Must have basic computer and phone skills.

 

DEPARTMENT:

Day Surgery/Guest Services

 

TIMES NEEDED:

Monday - Friday

5:00 AM - 4:00 PM

Pet Therapy

 

 

DESCRIPTION:

Escort the animal therapy dogs and their owners as they make rounds to patients, team members, and waiting rooms

 

DEPARTMENT:

Volunteer Services

 

TIMES NEEDED:

Monday: 5:00 PM - 8:00 PM

Tuesday: 1:00 PM - 3:00 PM

Wednesday: 1:00 PM - 3:00 PM

Thursday: 1:00 PM - 3:00 PM

Chaplain

 

 

DESCRIPTION:

Visit patients per assignment given by chaplain, Identify patients that need follow-up visit by chaplain.

 

DEPARTMENT:

Pastoral Care

 

TIMES NEEDED:

Monday - Friday

9:00 AM - 4:00 PM

Gift Shop Cashier

 

 

DESCRIPTION:

Greet every customer that comes into the shop, Assist customers with purchases, ring up sales using the cash register and the credit card machine as appropriate. Keep the shop neat and clean, water flowers in the cooler daily, Take phone orders, Record Sales at the end of each shift.

 

DEPARTMENT:

Administration

 

TIMES NEEDED:

Monday - Friday

9:00 AM - 5:00 PM

Patient Ambassador

 

 

DESCRIPTION:

Visit each newly admitted patient, visit patients as requested to ensure they have a positive experience, serve as liaison between the patient and the hospital team members to handle minor issues for the patient, accurately document the number of patients visited

 

DEPARTMENT:

Quality Experience

 

TIMES NEEDED:

Monday - Friday

9:00 AM - 1:00 PM

Emergency Department, New Family Center, Supply Chain, Various Unit Departments

 

 

DESCRIPTION:

Greet and escort all patients and visitors to their desired destination, assist with discharging patients, restock patient rooms and supplies as appropriate, assist with making clean bed.

 

DEPARTMENT:

Various

 

TIMES NEEDED:

Monday - Friday

9:00 AM - 5:00 PM