Volunteering at McKinney


Who we are: Founded as a Christian ministry of healing, Baylor Scott & White Health promotes the well-being of all individuals, families and communities.

We know that you have many choices where you can spend your free time.

We are very excited that you have an interest in becoming a volunteer. Volunteers expand their horizons and develop camaraderie with those who share their interest in helping others. As a volunteer, you provide a valuable service to your community and you have a chance to meet many interesting people. Baylor Scott & White Health volunteers make a positive impact on people's lives and are a vital part of the organization.

We are currently recruiting Volunteers for: Main Hospital Front Desk, Day Surgery Waiting Room, MyBSWHealth App Rounding, and Women's Imaging Center.

Please review each position for their specific availability needs and timing.

Start Volunteer Onboarding Process here

Baylor Scott & White Volunteer Portal

Position Title: Volunteer

Department: Day Surgery, Pre-Op

Days, Times Available: Mon-Fri, 10a-2p


Position summary

Volunteers in this area support patients and families throughout their Day Surgery experience by providing companionship, comfort, and non-clinical assistance in the waiting area. Volunteers help create a welcoming and reassuring environment by engaging in friendly conversation, offering comfort items, and serving as an additional source of support for patients and guests.

Volunteers who will thrive in this role are compassionate, friendly, and comfortable speaking with people from diverse backgrounds. This position is ideal for individuals who enjoy building connections and helping others feel at ease during what can be a stressful time.


Roles/Functions

  • Greet patients and families and assist by answering non-clinical questions
  • Provide companionship and conversation to patients and guests in waiting areas
  • Offer comfort items such as blankets and other approved amenities
  • Communicate approved updates and information between the care team and waiting family members
  • Assist with locating family members when requested by team members
  • Help maintain a welcoming, organized, and comfortable waiting environment
  • Escalate patient or family concerns to the appropriate team member
  • Other duties as requested by department leadership


Competency (Knowledge, Skills, Abilities)

  • Compassion and a genuine desire to support patients and families
  • Strong interpersonal and communication skills
  • Demonstrate empathy and good listening skills
  • Ability to maintain professionalism and confidentiality
  • Attention to detail and ability to fulfill responsibilities set forth by department
  • Adherence to all policies and procedures

Position Title: Volunteer

Department: Varied Inpatient Departments

Days, Times Available: Mon-Fri 1p-4p


Position summary

Volunteers in this role visit patients throughout the hospital to provide information about the MyBSWHealth app and assist patients with understanding the tools available to them. Through friendly conversation and meaningful interaction, volunteers help patients access important resources while creating a positive and welcoming experience.

Volunteers receive a list each shift of patient rooms and conduct bedside visits, introducing the MyBSWHealth app and explaining its' features, such as: viewing health information, communicate with their care team, order food personalized to their diet, and more. While the primary purpose of these visits is patient education and engagement around the app, volunteers often have the opportunity to provide companionship, answer general questions, and even identify concerns that can be escalated to the appropriate hospital team members.


VOLUNTEERS ARE NOT TO ENTER ISOLATION ROOMS

Roles/Functions

  • Visit assigned patient rooms throughout the hospital
  • Introduce and educate patients about the MyBSWHealth app
  • Assist interested patients with app enrollment and basic navigation
  • Provide courteous, compassionate interaction with patients and families
  • Document required rounding information and activity metrics
  • Communicate patient concerns or service recovery opportunities to hospital team members when appropriate


Competency (Knowledge, Skills, Abilities)

  • Enjoys talking with people and building connections
  • Comfortable using smartphones, tablets, and technology
  • Strong communication and guest service skills
  • Desire to make positive impact on the patient experience

Position Title: Volunteer

Department: Front Desk

Days, Times Available: Mon-Fri, 6a-1p


Position summary

Volunteers in this area help create a welcoming environment and supportive first impression for all patients, guests, and team members entering the hospital. Serving as an extension of the Guest Services team, volunteers provide information, wayfinding assistance, and hospitality-focused support to help visitors navigate the hospital with confidence and ease. Volunteers in this role will also lightly support the Access Services registration team by assisting patients check in for their appointments on the self-service kiosk.

Volunteers who will thrive in this role enjoy meeting new people, communicating with a wide variety of individuals, and finding opportunities to go above and beyond in service to others. Resources and training will be provided to help volunteers effectively support patients and guests throughout their visit.


Roles/Functions

  • Greet patients, families, and visitors upon arrival
  • Assist with wayfinding and provide directions throughout the hospital
  • Escort patients and guests to destinations as needed
  • Support patients with self-check-in kiosks and basic navigation of hospital services
  • Answer non-clinical questions and connect guests with appropriate resources
  • Assist with sorting and distributing mail
  • Help maintain a welcoming and professional lobby environment
  • Other duties as requested by department leadership


Competency (Knowledge, Skills, Abilities)

  • Excellent interpersonal and guest service skills
  • Demonstrate empathy and good listening skills
  • Ability to communicate clearly and professionally
  • Attention to detail and ability to fulfill responsibilities set forth by department
  • Empathy and motivation to support patients and guests
  • Positive attitude and willingness to assist others
  • Adherence to all policies and procedures

Position Title: Volunteer

Department: Women's Imaging Center - Outpatient Clinic

Days, Times Available: Mon-Fri 8a-1p

Position summary

Volunteers in this area support an atmosphere of hospitality and welcoming for all Patients, Guests, and Team Members. Volunteers here greet all who enter the lobby and keep themselves available to support our Patients and Guests in multiple ways: providing information, wayfinding, escorting, and assisting with some check-in processes, among other tasks.


Volunteers who will thrive in this role are those who enjoy interacting with others and are comfortable talking to those they've never met before. All resources for wayfinding and information will be provided at the Clinic Front Desk for use in supporting our Patients and Guests.


Roles/Functions

  • Greet patients/families and assist by answering non-clinical questions
  • Escort patients from clinic waiting room to procedure areas
  • Give directions and/or escort patients/families to other areas of the hospital
  • Other duties as requested by department leadership


Competency (Knowledge, Skills, Abilities)

  • Attention to detail and ability to fulfill responsibilities set forth by department
  • Demonstrate empathy and good listening skills
  • Adherence to all policies and procedures