Volunteers...lending a hand, touching lives in our community.


Volunteers come from all walks of life, including professionals, homemakers, former patients, military personnel, retirees, and college students. Volunteers bring a variety of skills with them. We know you have many options in deciding how to spend your free time. We are very excited that you have an interest in becoming a volunteer with Baylor Scott & White Medical Center-Temple.

Volunteers expand their horizons and develop friendships with others interested in lending a hand. As a volunteer, you provide a valuable service to your community and you have a chance to meet many interesting people. Baylor Scott & White volunteers make a positive impact on people's lives and are a vital part of the organization.

As members of the Baylor Scott & White team, volunteers give themselves a gift, too. Studies show that people who help others are healthier, happier people. Even if you have only a few hours to spare each week, volunteering can bring you added job skills, a new perspective, or the simple joy of knowing you have helped others. Some of our volunteers work directly with patients, while others provide invaluable assistance in support areas or special projects.

For more information on available opportunities, please call Volunteer Services at (254) 724-3199 or email Nancy.Zimmerman@BSWHealth.org.

Start your onboarding process here

Baylor Scott & White Volunteer Portal

Cancer Treatment Center Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday 8 a.m. - 12 p.m. or 12 p.m. to 4 p.m.

Volunteers typically commit to one shift per week.

Work Environment: Clinic - Vasicek Cancer Treatment Center

Physical Requirements: Must be able to walk for short distances, bend and stand for short periods of time

General Description:

Volunteer will assist in the Cancer Treatment Room providing support to patients receiving treatment

Qualifications:

  • Friendly and outgoing personality, positive attitude
  • Good communication skills, willingness to help others

Duties:

  • Visit with patients in the treatment center, offer them comfort items such as warm blanket or pillow, a drink or a snack
  • Fill blanket warmers and other linens as needed
  • Keep nourishment room stocked-make coffee and stock drawers as needed
  • Pass out hand crafted items as available to new patients
  • Offer general support and comfort to patients and family members
  • May assist in wiping down chairs and tidying rooms as needed

Emergency Department Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday, Hours vary

Work Environment: Hospital

Physical Requirements: Must be able to walk for long distances and stand for short periods of time

General Description:

Assisting patients, family members, and visitors within the Emergency Department and other general non-clinical duties as needed

Qualifications:

  • Friendly and outgoing personality, positive attitude
  • Good communication skills, willingness to help others
  • Must be able to multi-task

Duties:

  • Escorts ambulatory patients or families to areas within the ED
  • Assists with stocking tasks such as linens, blanket warmers, and convenience items
  • Assists in stocking the nutrition area as needed. May make coffee or fill drawers with supplies
  • Offers comfort items such as a drink, warm blankets, or pillows to patients as appropriate
  • Assists with monitoring the waiting area and keeping that area clean
  • Helps with other general non-clinical duties as needed

Gift Shop Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday from 9 a.m. to 1 p.m., and 1 p.m. to 5 p.m.

Volunteers typically commit to one shift per week.

Work Environment: Gift Shop, 1st floor

Physical Requirements: Must be able to walk for short distances, stand for long periods of time, bend, and lift minimal amounts of weight

Qualifications:

  • Friendly, outgoing, and positive personality
  • Excellent customer service skills
  • Ability to work a cash register and assist with sales and deliveries
  • Good communications skills

Duties:

  • Greet customers in a friendly manner
  • Maintain cleanliness and assist with proper store displays
  • Operate cash register-to include accepting exchanges and returns
  • Fill snacks and keep stock full as needed
  • Answer phones and take phone orders from staff and customers
  • Make deliveries to patients
  • Assist with gift wrapping and bagging of merchandise
  • Knowledge of current sales and discounts
  • Assist with opening and closing of the gift shop

ICU Waiting Room Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday 8 a.m.-12 p.m. or 12 p.m.-4 p.m.

Work Environment: Hospital

Physical Requirements: Must be able to walk for short distances and stand for short periods of time

General Description:

As one of the most important positions, our hospitality volunteers provide the first contact with families and visitors. These volunteers need to be kind, patient and have the ability to interact with the public in a professional manner. These volunteers provide a warm welcome to visitors and give directions to various departments in the hospital and clinic.

Qualifications:

  • Friendly and outgoing personality, positive attitude
  • Good communication skills, willingness to help others

Duties:

  • Greets patients and family members-Answers phones
  • Assists in directing patients, family members, and visitors to various departments in the hospital and clinic areas
  • Contacts transportation when patient needs assistance with wheelchairs or shuttle service to other BSWH facilities, Contacts security in situations that require law enforcement intervention
  • Provides coffee cart for patients, family, and visitors in our ICU lobby areas - Keeps lobby areas neat and clean

Mended Hearts Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday and usually take 1-2 hours depending on patient census.

Volunteers typically commit to one shift per week.

Work Environment: Hospital floors

Physical Requirements: Must be able to walk for long distances and stand for short periods of time

General Description:

The purpose of Mended Hearts is to provide support to cardiac patients, families, and caregivers by listening, sharing their own experiences, answering questions and empathizing with anxieties and concerns. The core of the program relies on Mended Hearts members visiting patients recovering from cardiac procedures.

Qualifications:

  • You must be a heart patient or the family member of a heart patient, become a member of Mended Hearts, and complete the Mended Hearts accreditation training. Must be friendly and have a positive attitude.

Duties:

  • Assess which patients having cardiac procedures need visits.
  • Visit patient's room and provide support and answer questions that they or their family may have relating to keeping a positive attitude, staying active, or sharing your own experiences. May provide patients with additional educational materials and heart pillows.

Pet Therapy Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday and usually take 1-2 hours depending on patient census.

Volunteers typically commit to one shift per week.

Work Environment: Hospital patient and staff areas

Physical Requirements: Must be able to walk for long distances and stand for short periods of time

Qualifications:

  • Pet handler must have a friendly, outgoing, and positive personality
  • Pet handler must be cleared through volunteer onboarding process
  • Pet must be certified through Pet Partners or BSWH Animal Assisted Therapy Program
  • Pet must be up to date on all immunizations
  • Pet must be freshly bathed and groomed prior to coming for patient visits

Duties:

  • Making pet visits to patients and staff throughout the hospital and surrounding facilities

Radiology/ Oncology Greeter

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday 8 a.m. - 12 p.m.

Volunteers typically commit to one shift per week.

Work Environment: Radiology Oncology Entrance

Physical Requirements: Must be able to walk for short distances and stand for short periods of time

General Description:

As one of the most important positions, our hospitality volunteers provide the first contact with families and visitors. These volunteers need to be kind, patient and have the ability to interact with the public in a professional manner. These volunteers provide a warm welcome to visitors and give directions to various departments in the hospital and clinic.

Qualifications:

  • Friendly and outgoing personality, positive attitude
  • Good communication skills, willingness to help others

Duties:

  • Greets patients and family members
  • Assists in directing patients, family members, and visitors to various departments in the hospital and clinic areas
  • Answers phones
  • Contacts transportation when patient needs assistance with wheelchairs or shuttle service to other BSWH facilities, Contacts security in situations that require law enforcement intervention

Surgical Waiting Room Volunteer

Department: Volunteer Services

Time Commitment: Shifts are available Monday-Friday 8 a.m. - 12 p.m. or 12 p.m. to 4 p.m.

Volunteers typically commit to one shift per week.

Work Environment: Hospital - Surgical Center

Physical Requirements: Must be able to walk for short distances and stand for short periods of time

General Description:

As one of the most important positions, our hospitality volunteers provide the first contact with families and visitors. These volunteers need to be kind, patient and have the ability to interact with the public in a professional manner. These volunteers provide a warm welcome to visitors and give directions to various departments in the hospital and clinic.

Qualifications:

  • Friendly and outgoing personality, positive attitude
  • Good communication skills, willingness to help others

Duties:

  • Greets patients and family members
  • Assists in directing patients, family members, and visitors to various department in the hospital and clinic areas
  • Answers phones
  • Contacts transportation when patient needs assistance with wheelchairs or shuttle service to other BSWH facilities, Contacts security in situations that require law enforcement intervention

Please note that this job description is a general guideline and may be modified or customized based on the specific needs of the organization and the volunteer position. We appreciate your dedication and commitment to our cause and look forward to welcoming you as a valued member of our volunteer team.